01. Ask before paying
Before requesting payment, our manager provides the return conditions applicable to your order, including any voluntary return window, eligibility requirements, return shipping responsibilities and disclosed charges. Review those conditions before accepting the order. No automatic free-return service or fixed voluntary return window is promised by this catalog.
Any voluntary arrangement is in addition to the rights and remedies that applicable law gives you. Nothing in this policy removes mandatory consumer protections.
02. Canceling or changing a request
You can ask to change or withdraw an unpaid inquiry by using Contact Us. A browser cart is a saved selection, not a paid order. If an order has been accepted or paid, contact us promptly; the available cancellation process depends on its status and applicable law. We will explain the status and any lawful, agreed next steps.
03. Wrong, damaged or defective goods
Contact Us if the wrong goods arrive or you believe a product was damaged or defective. Include your order reference, the affected item and a description. Relevant photos can help establish the issue. We will assess the facts and provide any repair, replacement, refund or other remedy required by applicable law or the terms agreed for the order.
Please retain the goods and packaging where reasonably possible while we arrange a solution. Missing packaging does not automatically cancel a statutory claim.
04. A voluntary return request
For a change-of-mind or other voluntary return, contact us to check the conditions agreed before payment and obtain the correct return instructions. Tell us which item you wish to return and why. Do not post goods to the company correspondence address without instructions. Return charges, if any, depend on the reason for the return, the disclosed order terms and applicable law.
05. Refund processing
When a refund is due, we confirm the amount and the steps required to process it. Refunds normally use the original payment method where lawful and technically possible; any different arrangement requires appropriate agreement. Payment providers and banks control their own posting times, so we do not promise an unsupported bank-processing deadline.
We do not deduct an undisclosed fee or apply voluntary-return conditions in a way that reduces a mandatory remedy. Legally required refund deadlines continue to apply.
06. Contact and accessible help
Use Contact Us, contact@mardepo.com or +1 305-299-1134. Seller: MARDEPO CORP. Correspondence address: 2125 Biscayne Blvd, Ste 204 #27745, Miami, FL 33137, USA. Include an order reference where available. If the website is difficult to use, tell us the format or assistance you need.